Enquiries

Request a
compliance alignment session.

A structured 45-minute session with the institution's compliance contact to review material profile, documentation requirements, and the configuration required before first transfer.

Enquiry form
This tells us which tier and compliance configuration applies to your institution.
Thank you. Your request has been received.
Your named contact will respond within 4 hours on business days.
For urgent enquiries: ops@swiftline.me
Contact channels
Operations
ops@swiftline.me
Transfer scheduling, operational queries, account management. Business hours priority — monitored extended hours for active Clinical+ transfers.
Compliance
compliance@swiftline.me
Documentation requests, audit support, compliance queries, escalation protocol questions. Response within 2 hours on business days.
Client portal
app.swiftline.me
Transfer tracking, compliance summaries, GPS log, temperature data, wallet management. Available to all subscription clients.
Existing clients
Your monthly compliance summary
Delivered automatically to your registered compliance contact on the 1st of each month. For additional copies or specific documentation requests, email compliance@swiftline.me.
Transfer documentation requests
COC forms, temperature logs, and incident reports available within 24 hours of request. Email compliance@swiftline.me with your transfer reference and SWL account number.

Response commitment. All enquiries submitted via this form receive a response within 4 business hours. For time-sensitive operational matters, contact ops@swiftline.me directly — monitored continuously during service hours.